A Guide to Paratransit (Van) Services for the Disabled

Wichita Transit's Paratransit Division provides accessible van service to people with physical or cognitive disabilities that prevent them from using the fixed route bus system.  Persons with physical, cognitive or visual disabilities who are functionally unable to independently use Wichita Transit's fixed route bus service may qualify to use Paratransit either all the time, temporarily or only under certain circumstances. Wichita Transit Paratransit operates a modern fleet of wheelchair-accessible vans with specially-trained drivers.

Paratransit service is provided in compliance with the Americans with Disabilities Act of 1990. The ADA is a civil rights bill and is designed to remove barriers that prevent persons with disabilities from participating in society. In the area of public transportation, the ADA states that regular bus service should be the primary means of public transportation for everyone, including people with disabilities. Wichita Transit's fixed-route bus service is ADA-accessible. All buses include a wheelchair lift or ramp and drivers announce major bus stops and street intersections. If it is determined that a person is unable to utilize the accessible fixed route system they may be eligible for Paratransit.

Paratransit Services Summary

Paratransit Services Summary (Accessible Version)

Paratransit Services FAQs

Paratransit Services  FAQs (Accessible Version)

Are ​you eligible?​

Certification of Eligibility

 

The paratransit service is available to individuals who cannot use regular bus services due to physical or mental disabilities covered under The Americans with Disabilities Act (ADA). To become eligible for the paratransit service, you must submit an Application for ADA Paratransit Eligibility  to Wichita Transit. Once the application has been processed, individuals will receive a letter advising them of their eligibility status and information on how to use the service.

Once you are eligible, you must notify Wichita Transit of any changes in your address, phone number, or disability. There is no time limit on eligibility for persons with permanent disabilities; however, Wichita Transit reserves the right to periodically update an individual's eligibility.

How to get an application

 

Go to one of these locations to pick up or drop off an application.

Transit Center
214 S. Topeka
Wichita Transit Administrative Offices
777 E. Waterman
 

Call (316) 352-4828 to have an application mailed to you.

 

Download the application​ on your computer, print it and fill out.​​​​​​​​​​​​​​​​

 

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Paratransit Service Hours

Normal operating hours are:

*extended evening service available within 3/4 mile of Q Line routes

DayTime
Monday - Friday5:30 am - 7:30 pm *
Saturday6:00 am - 6:30 pm
SundayNo service available​
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Scheduling Van Rides

Van Service Hours

Normal operating hours are:

*extended evening service available within 3/4 mile of Q Line routes

​Day ​Time
​Monday - Friday ​5:30am - 7:30pm *
​Saturday ​6:00am - 6:30pm
​Sunday ​​No service available

To schedule trips, you must contact the scheduling office between 8:00am and 5:00pm Monday-Friday and 8:00am and 2:00pm Saturday, at least one day, but not more than seven (7) days, before you need the ride. Trips may be scheduled by calling 352-4828. Trip requests are not taken before 8:00am.

Scheduling a Monday trip

It is requested that rides for Monday also be scheduled on the preceding Friday; however, you may call on Saturday or Sunday to request rides for the following Monday. Even though Wichita Transit offices are not open on Sunday, every effort will be made to fit Monday ride requests into Monday's van schedules.

Friday

Call 352-4828 between 8am - 5pm.

Talk with a live person.

This is the best way to schedule your Monday trip.

Saturday

Call 352-4828 between 8am - 5pm.

You may talk with a live person or your request may be received by way of an automatic recording device.

Sunday

Call 352-4828 between 8am - 5pm.

Your request will be received by way of an automatic recording device.

When scheduling a trip, please be ready to provide the following information:

  • Your name
  • The date you are traveling
  • Any special pick-up instructions
  • The time you need to be at your destination
  • Your return destination (including business name)
  • If needed, the time of your return trip
  • If a guest or a personal care attendant will be with you

As established by the ADA and the Federal Transit Administration, Wichita Transit may schedule a pick-up a maximum of one hour before the requested pick-up time or a maximum of one hour after the requested pick-up time for the return trip.​​

Tips for Scheduling Service

​When scheduling trips, allow ample time to finish appointments. This is needed so you will be ready to board the vehicle at your scheduled pick-up time. Be aware of opening or closing times at your destination to avoid waiting outside the building before or after business hours. When scheduling your trips, please consider these suggestions:

  • Allow adequate time to reach your destination.
  • Allow extra time for the pick-up and drop-off of other passengers before reaching your destination.
  • Allow for traffic conditions and weather delays.

If you are going to a doctor's office or other medical appointment, let the person who is making your medical appointment know you will be using Wichita Transit's paratransit service. Ask them how much time should be allowed for the appointment. This will help you to set your return time. Please allow adequate time for your medical appointment. If you miss your ride home because you underestimated how long the appointment time will take, the needs of other paratransit customers may not allow Wichita Transit to come back a second time. In this case, you will need to find alternative transportation home. If Wichita Transit is able to return a second time, the needs of other customers may require that you wait several hours after you completed your appointment. In this case, please be patient. It is your responsibility to determine with your doctor how much time to allow for the medical appointment.​​​​​​

Confirming Your Trip

Your trip and the 30-minute pick-up window will typically be confirmed at the time you place the trip request (the exception is for new subscription trips). If you are provided the 30-minute pick-up window when you placed the trip request, there is no need to recall special services. If the 30-minute pick-up window is not provided to you at the time of the trip request, you will need to call the day of the trip to get the pick-up window (this will be the case for new subscription trips).​

​W​ho to Contact

 

eligibility or applications

Applications are available at and can be submitted to:

Transit Center
214 S. Topeka​​
Wichita, KS 67202
Wichita Transit Administrative Offices
777 E. Waterman
Wichita, KS 67202
Email: paratransit@wichita.gov

Or by faxing to 858-7790.

 

Appeals

Wichita Transit has an appeal process for individuals who are denied eligibility or access to service due to suspension or other penalties. Request an appeal hearing by writing:

Paratransit Services
Wichita Transit

777 E. Waterman
Wichita, KS 67202

Copies of the appeals process may be obtained by calling Wichita Transit Paratransit at 352-4828.

 

Complaints or Comments​​​​​

Complaints or comments about the WT Paratransit Service may be made in writing or by telephone.

To submit in writing, please mail to:

Paratransit Services
Wichita Transit

777 E. Waterman
Wichita, KS 67202

To submit by telephone, call 352-4828.​​​​

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Paratransit Rider's Guide

 

    Download our Rider's Guide on your computer and print it ​​​​​​​​​​​​.