Scheduling Van Rides
Van Service Hours
Normal operating hours are:
| Day |
Time |
| Monday - Friday |
5:30am - 7:30pm
* |
| Saturday |
6:00am - 6:30pm |
| Sunday |
No service available |
*extended evening service available within 3/4 mile of Q Line routes
To schedule trips, you must contact the scheduling office between 8:00am and 5:00pm Monday-Friday and 8:00am and 2:00pm Saturday, at least one day, but not more than seven (7) days, before you need the ride. Trips may be scheduled by calling 352-4828. Trip requests are not taken before 8:00am.
Scheduling a Monday trip
It is requested that rides for Monday also be scheduled on the preceding Friday; however, you may call on Saturday or Sunday to request rides for the following Monday. Even though Wichita Transit offices are not open on Sunday, every effort will be made to fit Monday ride requests into Monday's van schedules.
Friday
Call 352-4828 between 8am - 5pm.
Talk with a live person.
This is the best way to schedule your Monday trip.
Saturday
Call 352-4828 between 8am - 5pm.
You may talk with a live person or your request may be received by way of an automatic recording device.
Sunday
Call 352-4828 between 8am - 5pm.
Your request will be received by way of an automatic recording device.
When scheduling a trip, please be ready to provide the following information:
- Your name
- The date you are traveling
- Any special pick-up instructions
- The time you need to be at your destination
-
Your return destination (including business name)
- If needed, the time of your return trip
- If a guest or a personal care attendant will be with you
As established by the ADA and the Federal Transit Administration, Wichita Transit may schedule a pick-up a maximum of one hour before the requested pick-up time or a maximum of one hour after the requested pick-up time for the return trip.
Tips for Scheduling Service
When scheduling trips, allow ample time to finish appointments. This is needed so you will be ready to board the vehicle at your scheduled pick-up time. Be aware of opening or closing times at your destination to avoid waiting outside the building before or after business hours. When scheduling your trips, please consider these suggestions:
- Allow adequate time to reach your destination.
- Allow extra time for the pick-up and drop-off of other passengers before reaching your destination.
- Allow for traffic conditions and weather delays.
If you are going to a doctor's office or other medical appointment, let the person who is making your medical appointment know you will be using Wichita Transit's paratransit service. Ask them how much time should be allowed for the appointment. This will help you to set your return time. Please allow adequate time for your medical appointment. If you miss your ride home because you underestimated how long the appointment time will take, the needs of other paratransit customers may not allow Wichita Transit to come back a second time. In this case, you will need to find alternative transportation home. If Wichita Transit is able to return a second time, the needs of other customers may require that you wait several hours after you completed your appointment. In this case, please be patient. It is your responsibility to determine with your doctor how much time to allow for the medical appointment.
Confirming Your Trip
Your trip and the 30-minute pick-up window will typically be confirmed at the time you place the trip request (the exception is for new subscription trips). If you are provided the 30-minute pick-up window when you placed the trip request, there is no need to recall special services. If the 30-minute pick-up window is not provided to you at the time of the trip request, you will need to call the day of the trip to get the pick-up window (this will be the case for new subscription trips).
